FAQs
Website Transition
Will my balance be transferred?
Account balances from continentalclothing.com will not carry over to earthpositiveonline.com.
Will my 30-Day Account Terms & Discounts stay the same?
We've made sure that:
• Your 30-day account terms will remain active.
• Your existing discounts or special pricing have been carried over to the new system. No action is needed from you — just log in and shop as usual.
How do I register online?
1. Head over to www.earthpositiveonline.com/register
2. Fill out your business details and contact info.
3. You'll receive a confirmation email when your account is approved.
How do I Log In or Set my Password?
If you're an existing earthpositiveonline.com customer:
1. Head over to www.earthpositiveonline.com/login
2. Use your registered email
3. Click "Forgot password" to set your new password via email link.
How do I Place an Order?
- Log in to your account
- Browse products or use the search bar.
- Add items to your cart.
- Review and confirm your shipping details.
- Enter your PO (if applicable) and place the order.
How do I Create a Return?
Please contact your account manager, or the sales team to raise a return request.
websales@earthpositiveonline.com
Why Did We Switch to earthpositiveonline.com?
We made the switch to offer:
- Faster Browsing & Checkout
Our new platform is lightning fast — making it easier for you to find what you need and check out in just a few clicks. - Mobile-Friendly
Shopping from your phone or tablet? The new site is fully optimized for all devices - Better Order Tracking & Notifications
You'll now get clearer order updates and can track your shipments directly. - Streamlined Experience
Navigating our product range is now more intuitive than ever. - Unlimited Marketing Resources
To support your promotional efforts, we've expanded our library of marketing materials. Access a wealth of resources to help you effectively communicate the Earth Positive brand to your audience. - Live Stock Updates
See what's in stock in real time, so you don't miss out.
Product
Where are the garments manufactured?
The Earth Positive range is produced entirely in India.
Will the garments shrink in the wash?
The garments comply with the general performance standards in the clothing retail industry. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.
Are the T-shirts suitable for printing and decorating?
All our garments are reactive dyed and ready for decorating in a wide variety of screen printing techniques including discharge printing, heat transfers, sublimation printing and embroidery. The garments perform particularly well in digital direct-to-garment printing.
Do the T-shirts have any labels or tags?
Earth Positive garments have a back neck label with size, the Earth Positive "Tick" symbol and the wording "Climate Neutral". The inside wash/care label has the Earth Positive and low carbon logos.
How long will it take for me to receive my order?
All orders are usually picked, packed and despatched the same or next working day. The transit time depends on the delivery service.
When will orders be delivered?
Our standard delivery service within mainland United Kingdom are normally delivered in 1 to 2 days. However, as with all transport services, there is no absolute guarantee, and on rare occasions there may be a delay in delivery due to adverse weather, road conditions, etc. For deliveries outside mainland United Kingdom, the standard transit time varies from 2 to 8 days depending on the destination. Our standard delivery service is provided by DPD. You will receive an email notification when the goods are despatched, and will be able to track the shipment online through the link provided.
Stock
How often does stock get replenished?
All product lines are regularly replenished. We strive to minimize "out of stock" periods, however periodically, especially in high season, items may be out of stock for a period of time. The online store shows details of forthcoming deliveries.
Can I return goods to you? What is your returns policy?
Samples are non-returnable. Faulty garments can be returned free of charge for a refund or exchange within 14 days of supply. Unwanted garments may be returned, subject to approval, within 14 days of supply but a re-stocking fee of 20% will be applied. Please contact your account manager or the sales team (websales@earthpositiveonline.com) to raise a return request. Please note, unauthorized returns will be rejected by the warehouse. Please refer to our Terms & Conditions.
What are your payment terms?
All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online store. Established customers with a trading history are welcome to apply for credit facilities.
What are the minimums for ordering?
There are no minimum order quantities - you can order one garment (a sample).
How can I check stock quantities?
The online store shows live inventory of all our stock products.
Made To Order
How to get in touch
Contact via Email
Get in touch with our team, email us at sales@continentalclothing.com
Contact via telephone
Get in touch with our team, by calling: +44 (0)20 7604 2200
